“The technical support outsourcing industry is all set to see a boom with almost 8% compound annual growth rate by 2022.”

Technology organizations are constantly aiming to achieve operational agility. If your IT system collapses, outsourcing the technical support to the experts helps you deal with it effectively. Moreover, it ensures agility in your business processes. It also helps you to cut down on your operational and labor expenses.

Letting an off-site team of experts handle your technical issues is the need of the hour. This helps you enable steady remote workflow for your team. When you decide to outsource the technical support to an industry expert your in-house team can actively focus on core operations.

Here are some of the advantages of having an offshore team for technical support:

● Business functions’ consistency

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Having outsourced technical experts in your company enables seamless business continuity where you don’t have to panic about any technical glitch. This allows you to constantly maintain consistency in your core business functions. The outsourced team concentrates on recovery plans in case of any disaster. Therefore, you can always find it easy to streamline your operations during or post any IT system failure.

● Optimal IT-related cost

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When you partner with a technical support team, you bring aboard a group of technical experts. They are skilled and trained to handle technical disasters efficiently and effectively. The technical experts have years of experience in serving multiple customers with unique problems.

These technical support specialists have developed standard operating processes and best industry practices. They can resolve any of your technical incidents related to your product development stage or service-providing process. All of your IT infrastructure, business application support, and other technical services are provided efficiently and cost-effectively. This helps to lower the total cost of ownership for your IT infrastructure.

Basically, with an outsourced technical team, you are in a better financial position to scale your enterprise application and IT landscape.

● Continuous security & compliance

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The benefits of outsourcing a technical support team go beyond just leading and managing your IT system and functions. The IT support partner is not just skilled in providing technical support but also helps you sustain the security and compliance of your business operations. For this, they conduct extensive audits, use data-driven tracking tools, and sophisticated security controls to ensure compliance with industry standards and client requirements.

Moreover, they can help you in identifying and resolving technical failure incidents even before your users notice.

● Administrative process assistance

One of the perks of hiring a technical support team is that the dedicated team supervises all your administrative procedures. Apart from adding value to your technical requirements, the experts keep a constant check on your business processes and administrative systems.

A capable technical partner thus assists you in dealing with user administration procedures and product configurations smoothly. While you focus on your core business tasks, they handle the technical side of things.

Key Takeaway:

Building and maintaining an in-house IT operational team is expensive. It requires time to recruit, train, and establish processes for an efficient workflow. This experience may overwhelm you and cause you to deviate from your core business functions.

Therefore, outsourcing technical support is not just about having external experts to help you reduce IT operational costs. It’s also about trusting an industry expert to facilitate your core business competencies and fuel growth.

Comprehensive software support services by Tkxel can help you increase the lifespan of your digital products. Let’s get started!

Success Stories

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“We have been working with Tkxel since October 2018 and we found their communication extremely effective and professional. Our goal with this project was to ensure a seamless and transparent competency review system and the application developed by Tkxel helped us achieve those desired results.”

Russell Willcocks // Ministerial Association Secretary
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"Tkxel redeveloped the application on time and within the budget, meeting all of the project's milestones and pleasing the client. Their development skills and proactiveness accelerated the timeline and delivery of the project."

Sylvian Bruni // Principal Engineer
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“Tkxel provided very good resources for our Broadband ISP and UX requirements. The work was completed on time and professionally. The project was carried out seamlessly and with utmost diligence. We would like to work with Tkxel again.”

Philip Macridis // Managing Director
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"We are pleasantly surprised by the process that Tkxel team adopted to handle this complex integration. Their engineers became core part of our team and took the ownership of the whole project in a very professional way."

Wayne Walls // Product Manager

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