Sales Tech Trends in 2021

Every sales tech company is in a dire state to sell more, but not everyone succeeds in it. As a result, companies are flooded with new sales tools that they want to leverage to boost sales in the era of emerging technology trends. By embracing technology trends in sales, companies can improve their productivity and seek new business opportunities.

The exceptional progress in artificial intelligence, virtual reality, and the internet of things has let companies exploit them in their sales process for desired business growth.

Here are three ways sales managers can leverage the technology trends to increase productivity for the next year.

1. Intelligent CRM tools

man with laptop

AI-powered applications and tools are an important part of business intelligence. The intelligent CRM tools give you the ability to understand, manage and analyze customer data systematically. It helps your sales team to craft sales process according to the analytics for personalized customer experience through:

  • 24/7 customer data accessibility: Intelligent CRM tools make it easy for you to access any customer information globally at any given time. It has made it convenient to access customer information even with cell phones with its mobile CRM interface.
  • Improved data-driven insights: with intelligent CRM applications, your SDRs can easily track and identify peaks in the sales trend. You can spot leads that are near the
  • Purchase stage, which requires your attention and efforts to seal the deal.
  • Seamless workflow: it allows you to communicate and share crucial information with your sales teams seamlessly. It automatically triggers notifications for your SDRs and creates an activity list to guide them throughout the sales process.
  • Customized reports: It helps you in analyzing the sales process for individual accounts by systematic reporting feature. Predictive analytics improves your decision-making for each account.

2. Digital Transformation in Sales

two men with laptop

By embracing digital transformation not just in other business divisions but also in sales can help you effectively tackle business and customer challenges.

  • Voice recognition: The AI-driven voice recognition technology can help you understand the behavior and expectations of your potential accounts. This enables you to tailor your sales process accordingly for desired results. It also allows you to identify authentic leads with voice biometrics.
  • AR/VR: if your business is purely relying on the visual impact of product or services on customers or experiencing the product/service is important for customers before they purchase. Here, technologies like AR/VR services can serve your customers better than just giving them lengthy descriptions and demos.
  • AI-chatbots: AI-powered marketing tools help you target the right customer with the relevant information and personalized messages. With the help of chatbots, you can respond to basic customer queries efficiently, leading them through the sales funnel. Intercom is a leading chatbot company and a startup lead prospecting expert. The customers on their website can talk to bots while browsing, and chatbots deliver customized information to them, depending on their browsing history.

3. IoT for enhanced customer experience

IOT enhanced

For over a decade, IoT has been the talk of the town. Today, with the integration of AI and IoT services the online tech support has also evolved. Artificial intelligence is all set to pave the way for IoT-driven customer experience and sales procedures by:

  • Helping you monitor consumer behavior throughout the buyer’s journey to tailor your sales process accordingly
  • Letting you track real-time location data and notifications for accurate deliveries/li>
  • Helping you monitor the browsing history of your customers so you can enhance the buyer’s journey with relevant product/service offers and recommendations.

Therefore, You can focus on what is being discussed in the meeting without being distracted by yourself on the screen and others’ surroundings.

Key Takeaways

As sales technology tools are becoming more sophisticated, businesses should strategically leverage them to surge sales teams’ performance. Indeed, the technology trends, when embraced by companies, can uplift their customer relationships. In addition, the technology trends let businesses nurture an environment where a customer-centric approach is the core of the sales process to enhance buyers’ experience and improve sales productivity.

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    Jason Frost

    Manager, Customer Success

    571 549 8430