Organizations are finding it more difficult than expected to implement digital transformation to drive business growth.
Corporate inertia has hampered CEOs, CTOs and CIOs to keep pace with the latest advancements and reinvent themselves.
2019, however, promises to be a game-changing year as organizations have learned lessons the hard way and are now better able to optimize their processes to support the changes that are critical for successful execution of digital transformation company-wide.
1. Artificial Intelligence & Machine Learning will continue to flourish
AI and ML are going to take the center stage once again as there is so much data being generated that it is impossible to leverage it without relying on AI/ML.
Data is going to be the key in helping forward-looking companies make well-informed business decisions and helping them stay ahead of the curve.
As recent data has shown we have created 90% of the world’s data in the past year, research is also showing that we are only using 1% of the data effectively. Organizations will aim to increase this figure to 3-4% by 2020 to truly harness the power of data.
2. GDPR will force brands to do things differently
Earning the trust of customers with the advent of GDPR has made life difficult for organizations worldwide. It is estimated that 2/3 of companies have still not complied with the new regulations in full spirit.
Breach of customer trust will impose heavy penalties on organizations and 2019 is going to determine which organizations hold themselves accountable and take privacy and personal data seriously.
GDPR in 2019 will become a global trend which will force organizations to come up with innovative ways to build trustworthy meaningful relationships with customers.
3. AR will witness widespread adoption
Augmented Reality has grown by leaps and bounds in the past years and will continue to ride the wave of success in 2019.
AR has found numerous applications in the education and training sector as it enables students and workers to practice anything e.g. surgery, driving etc. without the risks associated with real-world training. Just to quote an example, Walmart has recently announced that it will be using 17,000 Oculus Go headsets to train its employees in skills ranging from compliance to customer service.
The sheer magnitude of this number demonstrates the potential that AR holds for organizations and that it is not going away anytime soon.
4. The phenomena of multicloud will gain momentum
Gone are the days when companies find it reliable and convenient to depend on a single cloud service provider.
Whether it’s meant to improve security or deploy an app, organizations are increasingly adopting a mixture of public cloud, private cloud and data centers. Giants like Amazon and Alibaba have responded to this growing need by offering private cloud solutions.
For most businesses in 2019, this will mean a mixture of workloads running in private, public and hybrid environments.
5. Chatbots will gain traction
Most of us find it irritating when we open a website and there is a chatbot to welcome us. Our experience isn’t as delightful as we would expect.
But the recent advancements in Natural Language Processing promises to shake things up especially for the service industry. It’s impossible for companies to hire hundreds of people to have simultaneous discussions with all the customers but bots can do that job without any hassle.
It is estimated that 40% of large organizations will adopt chatbots by 2019. However, it is also equally true that human touch cannot be completely taken out of the equation. Therefore, chatbots will aid human beings and not replace them in delivering exceptional customer experiences.
6. Blockchain will get demystified
Blockchain is one of the most misunderstood technologies of our time. People are still coming to terms with it in terms of its scale and its applications beyond cryptocurrency.
2019 holds a bright future for blockchain as a lot of researchers and developers have realized the potential of this technology and are actively looking for innovative methods to incorporate this technology in our daily lives.
Mass adoption of blockchain will still be difficult in 2019 and it will still take another two years before people can truly comprehend it inside out.
7. IoT will skyrocket
Security, lack of industry standards and the shortage of quality resources have all hampered the progress of IoT implementation in the past but the scenario is fast changing.
The availability of a plethora of platforms and device choices has accelerated the actionable application of IoT sensors to high-value business issues.
This trend will accelerate in 2019 with more and more companies jumping into the game to unlock the full potential of the billions of connected devices worldwide.
Almost all the trends mentioned here started years ago but have now come of age. Digital transformation has already changed the business landscape in every industry and will continue to change the way how we work and socialize for years to come.
Have you done an overall assessment of where your business stands in terms of digital transformation in 2019?
Since the digital workplace is a hype these days, you can surely exceed customer expectations through digital transformation services by Tkxel