Hospitality & Travel

Build hospitality technology that connects operations, guests, and growth

Modernize hospitality operations with connected platforms, integrated guest data, and AI-enabled automation that improves service delivery, visibility, and decision-making across properties and channels.

OUR CLIENTS

Hospitality growth becomes harder when systems, teams, and guest journeys stay disconnected.

Hospitality and travel businesses lose time, margin, and guest loyalty when core platforms, operational workflows, customer data, and digital channels do not work together. These gaps make it harder to modernize service delivery, automate manual processes, and scale across locations, brands, and markets.

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01.

Disconnected operational systems

Property operations, reservations, housekeeping, maintenance, F&B, finance, workforce management, CRM, and guest communication tools often run in separate environments. Without reliable integrations and shared data flows, teams spend more time reconciling information than improving service quality.

02.

Legacy platforms slowing modernization

Many hospitality businesses still depend on legacy applications, manual workflows, outdated interfaces, and hard-to-maintain infrastructure. These systems limit speed, create support overhead, and make it difficult to launch new guest-facing services, mobile experiences, automation, or AI-enabled capabilities.

03.

Fragmented guest and traveler journeys

Guests and travelers expect connected digital experiences across discovery, booking, check-in, stay, service requests, loyalty, support, and post-stay engagement. When these touchpoints are split across disconnected tools, personalization, self-service, upselling, and customer retention become harder to execute.

04.

Limited visibility across properties, suppliers, and teams

Hospitality leaders need clear operational, financial, and customer insights across locations, business units, and partner ecosystems. When data is scattered across PMS, POS, CRM, ERP, booking, supplier, and analytics systems, decision-making becomes slower and less reliable.

Hospitality software development and modernization services

Custom hospitality software development

We build web, mobile, and enterprise applications tailored to hospitality workflows, including guest portals, staff apps, service request platforms, booking tools, loyalty systems, operations dashboards, and internal business applications. Each solution is designed around your service model, user journeys, and growth roadmap.

Legacy modernization & cloud transformation

Outdated systems create friction for guests, staff, and technology teams. We help hospitality businesses modernize legacy applications, migrate workloads to the cloud, refactor critical platforms, improve performance, and create scalable architectures that are easier to maintain, secure, and extend.

System integration & API engineering

Hospitality technology depends on connected ecosystems. We integrate PMS, POS, CRM, ERP, payment gateways, booking platforms, supplier systems, communication tools, analytics platforms, and third-party APIs so information moves reliably across the business without manual handoffs.

Guest experience & CRM platforms

We build guest and traveler experience platforms that connect profiles, preferences, loyalty activity, service history, feedback, messaging, and digital touchpoints into one usable customer layer. This helps teams personalize communication, improve service recovery, and strengthen repeat engagement.

Operations automation & back-office systems

We automate operational workflows across housekeeping, maintenance, F&B, procurement, inventory, workforce scheduling, finance, vendor coordination, and internal approvals. These systems reduce manual coordination, improve visibility, and help teams deliver more consistent service at scale.

Data, AI & analytics solutions

We help hospitality and travel businesses turn operational, customer, and transaction data into usable insight. From reporting dashboards and data platforms to AI-assisted recommendations, forecasting, workflow automation, and customer intelligence, we build systems that support faster and better decisions.

Custom software solutions for scaling hospitality and travel operations

Hotels & resort groups

Multi-property hotel groups and independent resorts get integrated platforms that connect front desk operations, housekeeping, maintenance, guest services, CRM, loyalty, reporting, and third-party systems. We help hotel teams modernize core workflows, improve service visibility, and scale operations across properties.

Booking platforms & agencies

OTAs, travel agencies, and booking platforms managing high transaction volumes, supplier inventory, customer journeys, payments, and support workflows get scalable digital platforms, API ecosystems, integration layers, and cloud-ready architecture built for reliability and growth.

Tour operators & TMCs

Tour operators and travel management companies get custom itinerary management, supplier connectivity, traveler portals, policy workflows, approval systems, reporting dashboards, and automation tools that simplify complex travel operations and improve service delivery.

Meetings, events & MICE operations

Hotels, venues, and event operators managing group bookings, conferences, catering, room blocks, guest lists, staffing, and vendor coordination get purpose-built event and operations platforms that bring sales, planning, service delivery, and reporting into a more connected workflow.

How we deliver scalable hospitality technology solutions

Discover & assess

We evaluate your hospitality systems, operational workflows, customer journeys, data flows, integrations, infrastructure, and delivery requirements. This helps us identify technical constraints, modernization opportunities, integration gaps, and areas where technology can better support operations and guest experience.

Deliverables: Workflow review summary, system landscape notes, integration considerations, initial delivery observations.

Plan & Strategise

We define the solution approach, delivery roadmap, architecture direction, and implementation priorities based on your business model, existing platforms, customer needs, compliance requirements, and operational goals.

Deliverables: Delivery roadmap draft, architecture direction notes, integration approach summary, implementation planning notes.

Design & build

We design, develop, configure, or extend hospitality technology solutions across guest-facing applications, operational platforms, integrations, data systems, cloud infrastructure, automation workflows, and internal business tools.

Deliverables: Solution design notes, workflow or feature drafts, integration documentation, progress review materials.

Validate & refine

We test functionality, data movement, integrations, performance, security considerations, release workflows, and operational scenarios before rollout. The solution is reviewed against agreed business and technical requirements so issues can be addressed before wider adoption.

Deliverables: QA notes, workflow validation summary, issue log, refinement recommendations.

Deploy, support & improve

We support rollout, monitor system behavior, gather stakeholder feedback, and identify improvement areas after launch. This helps the solution continue supporting changing guest expectations, operational needs, integration requirements, and platform growth.

Deliverables: Rollout support notes, monitoring observations, feedback summary, improvement backlog.

Modernize hospitality tech without losing guest trust or operational rhythm

Talk to a hospitality engineering lead about your PMS, POS, CRM, booking, and loyalty systems — no commitment, just a working session on where to modernize first.

Engagement model that fits your hospitality technology roadmap

Find the right engagement model

Dedicated team →

Project-Based Delivery →

Hybrid Delivery →

BEST FOR

Long-term hospitality technology modernization, integrations, guest experience platforms, operations automation, or data initiatives needing ongoing engineering continuity

Defined hospitality software build, legacy modernization, system integration, cloud migration, mobile app, automation, or analytics project with clear scope and timeline

Hospitality businesses splitting delivery between internal IT, operations stakeholders, and external engineering specialists

MANAGEMENT

Team works as an extension of your hospitality, product, operations, or technology function with ongoing delivery ownership

tkxel manages delivery against a fixed scope and timeline

tkxel handles execution so your team can focus on business context, stakeholder alignment, and internal priorities

FLEXIBILITY

Ongoing responsibility for defined platforms, workflows, integrations, and roadmap items

Scope and timeline fixed at project start

Responsibilities divided and adjusted between both teams

COMPLIANCE

Team operates within your PCI-DSS, GDPR, guest data, payment security, and enterprise governance requirements throughout

Deliverables scoped and documented to meet security, privacy, and compliance requirements from day one

Compliance ownership split clearly between your team and tkxel

KNOWLEDGE

Institutional knowledge builds over time, engineers learn your operational model, technology ecosystem, integration landscape, guest journeys, and data architecture

Full technical documentation and handover at project close

Business and operational knowledge stays internal, execution knowledge with tkxel

COST MODEL

Ongoing retainer, predictable and scalable

Fixed project fee, no surprises

Shared cost model based on divided responsibilities

800+ engineers on board. Ready to build and modernize your hospitality technology stack.

Delivering scalable, integration-ready software for hotels, resorts, travel operators, OTAs, restaurants, venues, and hospitality businesses.

18 +

Years in hospitality and travel software engineering

73 %

Of clients return for long-term partnerships

10 Years launching and building AI products

4 GLOBAL OFFICES

Hospitality and travel businesses that have already made the shift.

Streamlined ABB's operations with Salesforce and Azure integration

Manufacturing & IndustrialSalesforce Implementation

View case study

"tkxel shared our vision right from the get go, and helped us achieve the unthinkable. Their team was highly professional."

Pam Chitwood

Product Manager, ABB

50% reduction in support workload with AI-powered document retrieval

AgricultureArtificial Intelligence

View case study

"tkxel built an AI assistant that delivers accurate guidance fast and reduces manual work."

Director of Operations

23% increase in sales team productivity with a customized CSR system

Manufacturing & IndustrialEngineering

View case study

WATCH TESTIMONIAL

Nick Drogo

Global Director IT, Knowles

The SMB Playbook for AI Adoption in 2025

Based on real-world lessons from businesses scaling AI the right way.

Partnered with the world’s top cloud providers

As an AWS partner, we apply AWS best practices for secure architectures, performance optimisation, and cost efficiency. We also leverage AWS programs and tooling to streamline modernisation and reduce operational overhead.

Our Microsoft partnership gives you access to Azure best practices, optimisation frameworks, enterprise licensing benefits, and cloud adoption programs that accelerate transformation while maintaining financial control.

We bring deep experience across GCP’s native services, cost governance capabilities, and security controls to help you standardise operations and achieve consistent optimisation across distributed environments.

Start building better hospitality technology today.

“tkxel completely transformed the way we manage our customer relationships. Their customized CRM system streamlined our processes and improved customer satisfaction. We highly recommend their services to any business looking for real results.”

Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

“tkxel has proven beyond par that they excel not just in building and integrating with our team but building at a level that is at par with any US development team. Working with tkxel is one of the best decisions we have made.”

Umair Bashir

CTO, Replenium

“tkxel shared our vision right from the get go, and helped us achieve the unthinkable through perseverance and a thorough attention to detail. Their team was highly professional and possessed a firm grasp on technicalities, a combination that is hard to find in the industry.”

Pam Chitwood

Product Manager, ABB

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Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

Umair Bashir

CTO, Replenium

Pam Chitwood

Product Manager, ABB

Frequently asked questions

What is hospitality software development?

Hospitality software development involves building and modernizing digital systems for hotels, resorts, restaurants, travel operators, OTAs, venues, and other hospitality businesses. Solutions can include booking platforms, property management integrations, POS systems, guest portals, CRM platforms, loyalty applications, operational tools, analytics, and AI-enabled workflows.

What software systems do hotels and resorts typically need?

Hotels and resorts commonly use property management systems (PMS), point-of-sale systems, booking engines, CRM platforms, payment systems, housekeeping and maintenance tools, loyalty platforms, workforce management software, and analytics solutions. Integrating these systems helps teams manage guest, operational, and transaction data more consistently across properties.

Can PMS, POS, CRM, and booking systems be integrated?

Yes. Property management systems, POS platforms, CRM solutions, booking engines, ERP software, payment systems, and other hospitality applications can be connected through APIs, middleware, or custom integration layers. Integration helps reduce manual data handoffs and provides better visibility across reservations, guest activity, payments, and operations.

How is AI used in hospitality and travel software?

AI can support hospitality and travel operations through demand forecasting, guest personalization, recommendations, customer service automation, revenue insights, workflow automation, and operational analytics. AI can be most valuable when applied to specific workflows where customer, transaction, and operational data can support better decisions.

How can hospitality software improve the guest experience?

Hospitality software can connect booking, check-in, service requests, loyalty, messaging, payments, and post-stay engagement into a more consistent guest journey. Unified guest data can also help teams personalize communications, respond to service needs faster, and provide more relevant offers across digital and in-person touchpoints.

What is hospitality CRM software?

Hospitality CRM software helps hotels, resorts, travel companies, and other operators manage guest profiles, preferences, communication history, loyalty activity, feedback, and engagement data. When integrated with booking, POS, and property systems, a CRM can provide a more complete customer view for service and retention initiatives.

How can hotel and hospitality operations be automated?

Hospitality businesses can automate workflows across housekeeping, maintenance, guest requests, workforce scheduling, procurement, inventory, finance, vendor coordination, messaging, and internal approvals. Automation reduces repetitive coordination and helps teams manage higher operational volumes more consistently.

Can legacy hospitality systems be modernized without replacing everything?

Yes. Hospitality technology modernization can be phased around existing PMS, POS, CRM, booking, and operational systems. Businesses can introduce APIs, cloud infrastructure, integration layers, automation, modern user experiences, and selected AI capabilities while keeping critical systems running during the transition.

What software do OTAs and travel booking platforms need?

Online travel agencies and booking platforms often need booking engines, supplier integrations, payment processing, customer portals, inventory management, search and pricing capabilities, CRM, analytics, and scalable API infrastructure. The platform architecture must also support high transaction volumes and changing supplier and customer requirements.

What should hospitality businesses consider when choosing custom software?

Hospitality businesses should consider their existing technology stack, operational workflows, guest journeys, integration requirements, property or location structure, scalability, payment security, data privacy, and growth plans. Custom software is most useful when standard platforms cannot adequately support required workflows, integrations, or customer experiences.

Build hospitality technology that connects operations, guests, and growth

OUR CLIENTS

Hospitality growth becomes harder when systems, teams, and guest journeys stay disconnected.

Disconnected operational systems

Legacy platforms slowing modernization

Fragmented guest and traveler journeys

Limited visibility across properties, suppliers, and teams

Hospitality software development and modernization services

Custom hospitality software development

Legacy modernization & cloud transformation

System integration & API engineering

Guest experience & CRM platforms

Operations automation & back-office systems

Data, AI & analytics solutions

Custom software solutions for scaling hospitality and travel operations

Hotels & resort groups

Booking platforms & agencies

Tour operators & TMCs

Meetings, events & MICE operations

How we deliver scalable hospitality technology solutions

Discover & assess

Plan & Strategise

Design & build

Validate & refine

Deploy, support & improve

Modernize hospitality tech without losing guest trust or operational rhythm

Engagement model that fits your hospitality technology roadmap

800+ engineers on board. Ready to build and modernize your hospitality technology stack.

18 +

Years in hospitality and travel software engineering

73 %

Of clients return for long-term partnerships

10

Years launching and building AI products

4

GLOBAL OFFICES

Hospitality and travel businesses that have already made the shift.

Streamlined ABB's operations with Salesforce and Azure integration

Pam Chitwood

50% reduction in support workload with AI-powered document retrieval

23% increase in sales team productivity with a customized CSR system

Nick Drogo

The SMB Playbook for AI Adoption in 2025

Partnered with the world’s top cloud providers

Start building better hospitality technology today.

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Frequently asked questions

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