Retail & Consumer

Build the digital systems behind modern retail growth

We build and integrate digital retail systems that connect commerce, inventory, customer data, and fulfillment so teams can scale with better visibility and control.

OUR CLIENTS

Retail growth slows when commerce systems stay disconnected

Retail teams lose visibility when commerce platforms, inventory systems, demand signals, and customer data remain disconnected across channels.

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01.

Fragmented POS, e-commerce, and ERP

When your Shopify or Magento storefront, in-store point-of-sale system, and back-office systems do not share inventory and order data reliably, overselling, stockouts, and fulfillment errors can spread across channels. Your operations team ends up spending most of its time reconciling discrepancies rather than serving customers.

02.

Reactive inventory planning

Replenishment decisions built on manual buying cycles and lagging sell-through reports mean your inventory position is always a step behind actual demand. The impact can show up as excess carrying costs on slow-moving SKUs and missed revenue opportunities on high-demand products.

03.

Disconnected customer profiles

Purchase history in order management system (OMS), browsing behavior, loyalty points, and email engagement are often distributed among multiple platforms. None of it is connected into a unified customer profile. Without a CDP or integrated data layer, personalization becomes harder to execute and customer lifetime value becomes harder to improve.

04.

Checkout conversion drop-offs

High cart abandonment rates, low mobile conversion, and checkout drop-off that varies by device and traffic source signal UX and performance issues that may be affecting conversion across key customer journeys. Without proper instrumentation across your commerce stack, the root cause stays hidden behind aggregate metrics that don't tell you where the leak actually is.

Commerce technology services for scaling retailers

Unified commerce integration

Integration of retail software systems with existing platforms, connecting POS, e-commerce platforms like Shopify and Magento, ERP, and OMS into a unified commerce layer that supports stronger functionality without disrupting current operations.

Inventory & demand forecasting

AI and ML-supported demand forecasting and replenishment platforms that replace reactive buying cycles with more reliable inventory signals, helping teams manage carrying costs, stockout risk, and replenishment decisions.

Customer data & personalization

CDP implementation and CRM integration connecting purchase history, loyalty data, browsing behavior, and ESP engagement into a unified customer profile, giving marketing and merchandising teams a stronger data foundation for personalization, LTV modeling, and retention campaigns.

Omnichannel commerce development

Custom e-commerce platform development, Shopify and Magento customization, and mobile commerce applications engineered for conversion performance, page speed, and stronger checkout experiences across device types and traffic sources.

Retail analytics & business intelligence

Integrated analytics platforms connect POS, OMS, inventory, and customer data into dashboards and BI reporting, giving retail operators better visibility into sell-through, margins, and channel performance.

Loyalty and retention technology

Most retail loyalty programs run on standalone platforms disconnected from purchase history, CRM, and browsing behavior. We build and integrate loyalty and retention systems that unify customer data across channels, giving marketing teams stronger tools to support repeat purchase and retention strategies.

Custom software solutions for scaling retail and consumer operations

E-Commerce & direct-to-consumer

Growing e-commerce and DTC brands get purpose-built commerce platforms, mobile applications, and CRM integrations designed around their customer journeys, channel mix, and operating model.

Omnichannel & multi-location retail

Multi-location retailers managing in-store POS, e-commerce, and marketplace channels get unified commerce platforms that connect inventory, order management, and customer data across channels for better fulfillment visibility.

Consumer brands & CPG

Consumer goods and CPG businesses managing retail distribution, DTC channels, and replenishment at scale get demand forecasting, inventory planning, and retail analytics platforms that support better inventory and channel decisions.

Marketplace and social commerce

Retail brands and D2C operators selling across Amazon, TikTok Shop, Instagram, and third-party marketplaces get unified commerce platforms that connect marketplace inventory feeds, order management, and customer data to support more consistent fulfillment and channel operations.

How we deliver scalable retail technology solutions

Discover & assess

We evaluate your commerce stack, customer data flows, inventory systems, fulfillment workflows, channel mix, and operational dependencies. This helps us identify integration gaps, data visibility issues, manual process constraints, and areas where technology can better support retail operations.

Deliverables: Workflow review summary, system landscape notes, integration considerations, initial delivery observations.

Plan & strategize

We define the solution approach, delivery roadmap, architecture direction, and implementation priorities based on your commerce goals, existing platforms, channel requirements, and operational model. This keeps the work grounded in how your retail teams manage orders, inventory, customers, and fulfillment.

Deliverables: Delivery roadmap draft, architecture direction notes, integration approach summary, implementation planning notes.

Design & build

We design, develop, configure, or extend retail technology solutions across e-commerce platforms, POS integrations, OMS, WMS, CDP, loyalty systems, analytics, and forecasting workflows. Each build phase is aligned with the agreed scope, technical requirements, and retail workflows your teams need to support.

Deliverables: Solution design notes, workflow or feature drafts, integration documentation, progress review materials.

Validate & refine

We test functionality, data movement, system integrations, checkout workflows, security considerations, and operational scenarios before rollout. The solution is reviewed against agreed business and technical requirements so issues can be addressed before wider adoption.

Deliverables: QA notes, workflow validation summary, issue log, refinement recommendations.

Deploy, support & improve

We support rollout, monitor system behavior, gather operational feedback, and identify improvement areas after launch. This helps the solution continue supporting changing customer behavior, channel requirements, inventory needs, and retail workflows.

Deliverables: Rollout support notes, monitoring observations, adoption feedback summary, improvement backlog.

Modernize financial systems without disrupting critical operations

From core banking and payments to compliance and lending, build a practical modernization roadmap around your existing infrastructure and regulatory requirements.

Engagement model that fits your retail technology roadmap

Find the right engagement model

Dedicated team →

Project-Based Delivery →

Hybrid Delivery →

BEST FOR

Retail and e-commerce businesses needing ongoing engineering capacity across platform development, omnichannel integration, or AI-driven personalization

Defined POS integration, e-commerce build, CDP implementation, or inventory system project with clear scope and timeline

Retailers splitting delivery between internal digital teams and external engineering specialists

MANAGEMENT

Team integrates into your product and sprint cadence with ongoing delivery ownership across commerce and retail workflows

tkxel manages delivery against a fixed scope and timeline

tkxel handles execution so your team can focus on merchandising strategy and product decisions

FLEXIBILITY

Ongoing responsibility for defined commerce platform and retail operations workflows

Scope and timeline fixed at project start

Responsibilities divided and adjusted between both teams

COMPLIANCE

Team works within the payment security, privacy, and data security requirements defined for the engagement

Deliverables scoped and documented to meet payment security and compliance requirements from day one

Compliance ownership split clearly between your team and tkxel

KNOWLEDGE

Institutional knowledge builds over time, engineers learn your commerce stack, customer data architecture, and retail operations model

Full technical documentation and handover at project close

Digital and merchandising strategy stays internal, execution knowledge with tkxel

COST MODEL

Ongoing retainer, predictable and scalable

Fixed project fee based on agreed scope and delivery milestones

Shared cost model based on divided responsibilities

800+ engineers on board. Ready to build and modernize your retail technology stack.

Delivering scalable, integration-ready software for e-commerce operators, consumer brands, and multi-channel retailers.

18 +

Years in retail and e-commerce software engineering

73 %

Of clients return for long-term partnerships

10 Years launching and building AI products

4 Global offices

Retail and consumer businesses that have already made the shift.

Streamlined ABB's operations with Salesforce and Azure integration

Manufacturing & IndustrialSalesforce Implementation

View case study

"tkxel shared our vision right from the get go, and helped us achieve the unthinkable. Their team was highly professional."

Pam Chitwood

Product Manager, ABB

50% reduction in support workload with AI-powered document retrieval

AgricultureArtificial Intelligence

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"tkxel built an AI assistant that delivers accurate guidance fast and reduces manual work."

Director of Operations

23% increase in sales team productivity with a customized CSR system

Manufacturing & IndustrialEngineering

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Nick Drogo

Global Director IT, Knowles

The SMB Playbook for AI Adoption in 2025

Based on real-world lessons from businesses scaling AI the right way.

Partnered with the world’s top cloud providers

As an AWS partner, we apply AWS best practices for secure architectures, performance optimisation, and cost efficiency. We also leverage AWS programs and tooling to streamline modernisation and reduce operational overhead.

Our Microsoft partnership gives you access to Azure best practices, optimisation frameworks, enterprise licensing benefits, and cloud adoption programs that accelerate transformation while maintaining financial control.

We bring deep experience across GCP’s native services, cost governance capabilities, and security controls to help you standardise operations and achieve consistent optimisation across distributed environments.

Build the digital foundation for scalable retail growth.

“tkxel completely transformed the way we manage our customer relationships. Their customized CRM system streamlined our processes and improved customer satisfaction. We highly recommend their services to any business looking for real results.”

Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

“tkxel has proven beyond par that they excel not just in building and integrating with our team but building at a level that is at par with any US development team. Working with tkxel is one of the best decisions we have made.”

Umair Bashir

CTO, Replenium

“tkxel shared our vision right from the get go, and helped us achieve the unthinkable through perseverance and a thorough attention to detail. Their team was highly professional and possessed a firm grasp on technicalities, a combination that is hard to find in the industry.”

Pam Chitwood

Product Manager, ABB

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Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

Umair Bashir

CTO, Replenium

Pam Chitwood

Product Manager, ABB

Frequently asked questions

What is retail software development?

Retail software development involves building and modernizing digital systems for retailers, e-commerce businesses, consumer brands, and marketplace operators. Solutions can include e-commerce platforms, point-of-sale systems, order management, inventory management, customer data platforms, loyalty applications, retail analytics, and AI-powered forecasting tools.

What is unified commerce in retail?

Unified commerce connects customer, order, inventory, payment, and fulfillment data across physical and digital sales channels. By integrating POS, e-commerce, ERP, OMS, and other retail systems, businesses can create a more consistent operational view across stores, websites, mobile applications, and marketplaces.

Can POS, e-commerce, ERP, and inventory systems be integrated?

Yes. Retail systems such as POS, e-commerce platforms, ERP, order management systems, and inventory platforms can be connected through APIs, middleware, or custom integration layers. Integration helps keep product, inventory, order, and customer data synchronized across channels.

How is AI used in retail software?

AI can support retail operations through demand forecasting, inventory planning, personalization, product recommendations, customer segmentation, analytics, and workflow automation. The most effective applications use AI to address specific merchandising, customer experience, or operational problems rather than adding AI as a standalone feature.

How can AI improve retail demand forecasting and inventory planning?

AI and machine learning can analyze historical sales, seasonality, inventory levels, promotions, and other demand signals to identify patterns and improve forecasting. These insights can help retail teams make better replenishment decisions, reduce stockout risk, and manage excess inventory more effectively.

What is omnichannel retail software?

Omnichannel retail software connects commerce and operational workflows across stores, websites, mobile applications, marketplaces, and other channels. It can unify inventory availability, order management, fulfillment, customer data, and purchasing experiences so teams can manage multiple channels more consistently.

How can retail software improve personalization?

Retail software can connect purchase history, browsing behavior, loyalty data, CRM information, and marketing engagement into a unified customer profile. This data foundation can support more relevant recommendations, audience segmentation, retention campaigns, and AI-driven personalization across customer touchpoints.

What software do growing e-commerce and DTC brands need?

Growing e-commerce and direct-to-consumer brands commonly need scalable commerce platforms, order and inventory management, CRM and customer data integrations, analytics, loyalty systems, mobile experiences, and fulfillment integrations. The right technology stack depends on channel mix, transaction volume, fulfillment model, and growth plans.

How can retail businesses modernize legacy commerce systems?

Retail modernization can be phased around existing POS, ERP, e-commerce, OMS, and inventory systems. Businesses can introduce APIs, integration layers, cloud services, improved customer experiences, analytics, and automation without replacing every system at the same time.

What should retailers consider when choosing custom retail software?

Retailers should consider their existing technology stack, sales channels, inventory and fulfillment workflows, customer data requirements, integration needs, scalability, security, and future growth plans. Custom development is most valuable when standard platforms cannot adequately support the workflows, integrations, or customer experiences the business requires.

Build the digital systems behind modern retail growth

OUR CLIENTS

Retail growth slows when commerce systems stay disconnected

Fragmented POS, e-commerce, and ERP

Reactive inventory planning

Disconnected customer profiles

Checkout conversion drop-offs

Commerce technology services for scaling retailers

Unified commerce integration

Inventory & demand forecasting

Customer data & personalization

Omnichannel commerce development

Retail analytics & business intelligence

Loyalty and retention technology

Custom software solutions for scaling retail and consumer operations

E-Commerce & direct-to-consumer

Omnichannel & multi-location retail

Consumer brands & CPG

Marketplace and social commerce

How we deliver scalable retail technology solutions

Discover & assess

Plan & strategize

Design & build

Validate & refine

Deploy, support & improve

Modernize financial systems without disrupting critical operations

Engagement model that fits your retail technology roadmap

800+ engineers on board. Ready to build and modernize your retail technology stack.

18 +

Years in retail and e-commerce software engineering

73 %

Of clients return for long-term partnerships

10

Years launching and building AI products

4

Global offices

Retail and consumer businesses that have already made the shift.

Streamlined ABB's operations with Salesforce and Azure integration

Pam Chitwood

50% reduction in support workload with AI-powered document retrieval

23% increase in sales team productivity with a customized CSR system

Nick Drogo

The SMB Playbook for AI Adoption in 2025

Partnered with the world’s top cloud providers

Build the digital foundation for scalable retail growth.

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Frequently asked questions

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