Telecom

Modernize telecom systems for faster service delivery

OUR CLIENTS

Disconnected telecom systems make service delivery harder to scale

Telecom teams need to launch services faster, support reliable network operations, and improve customer experiences. When service, network, billing, and customer systems stay disconnected, delivery becomes harder to scale.

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01.

OSS/BSS complexity

Billing, charging, CRM, order management, provisioning, service assurance, and network inventory often run across aging systems, making new service launches and operational coordination harder to manage.

02.

Network visibility gaps

NOCs need timely insight into faults, performance, outages, capacity, and service degradation. Without unified telemetry and analytics, teams can struggle to detect issues early and manage service quality.

03.

5G monetization pressure

Many operators have invested in 5G, fiber, IoT, and enterprise connectivity but still need software platforms that package, provision, bill, and monetize new services faster.

04.

Customer experience friction

Self-service portals, mobile apps, onboarding, support, billing, payments, and plan changes often create friction when customer-facing systems are not connected to back-office workflows.

05.

Modernization risk

Telecom systems cannot be replaced overnight. OSS, BSS, network, billing, and customer platforms need phased modernization with secure integrations and minimal service disruption.

Custom solutions for telecom platform growth

OSS/BSS modernization & integration

Modernize and integrate billing, charging, CRM, order management, provisioning, service assurance, product catalog, and network inventory systems so telecom teams can manage service workflows with better visibility.

Customer portals & self-service apps

Build web and mobile experiences for onboarding, account management, billing, payments, support, plan changes, service upgrades, and customer communication.

Provisioning & service activation

Develop provisioning, order orchestration, service activation, and workflow automation tools that help coordinate services across customer, network, and billing systems.

Network analytics & service assurance

Build telemetry, fault visibility, performance monitoring, outage awareness, and AIOps-supported workflows that help NOC and engineering teams manage service quality with stronger data.

Telecom data platforms

Create dashboards, API layers, data pipelines, and reporting environments that connect customer, network, billing, usage, inventory, and operational data.

5G, IoT & connectivity solutions

Develop software for IoT connectivity, private networks, enterprise services, usage tracking, partner integrations, and service packaging where telecom providers are expanding beyond traditional connectivity.

Software for connected telecom businesses

Telecom operators

We build and integrate OSS, BSS, customer portals, billing workflows, provisioning systems, and network analytics platforms for operators managing complex service portfolios.

MVNOs & MVNEs

We help virtual operators launch faster with customer onboarding, eSIM workflows, billing, CRM, plan management, self-service apps, and partner integrations.

Broadband & fiber providers

We develop service activation, field operations, network inventory, outage visibility, customer support, and billing platforms for broadband and fiber providers expanding network coverage and customer operations.

Cable & satellite providers

We build digital channels, subscription workflows, customer care systems, service assurance tools, and platform integrations for cable, satellite, and bundled connectivity providers.

How we deliver scalable telecom technology solutions

Discover & Assess

We evaluate your telecom systems, service workflows, customer journeys, network data flows, integrations, and delivery requirements. This helps us identify technical constraints, integration gaps, platform priorities, and areas where technology can better support telecom operations.

Deliverables: Workflow review summary, system landscape notes, integration considerations, initial delivery observations.

Plan & Strategize

We define the solution approach, delivery roadmap, architecture direction, and implementation priorities based on your service model, existing platforms, customer requirements, and network operations.

Deliverables: Delivery roadmap draft, architecture direction notes, integration approach summary, implementation planning notes.

Design & build

We design, develop, configure, or extend telecom technology solutions across OSS/BSS, customer portals, billing workflows, provisioning, network analytics, service assurance, and data platforms.

Deliverables: Solution design notes, workflow or feature drafts, integration documentation, progress review materials.

Validate & refine

We test functionality, data movement, integrations, security considerations, release workflows, and operational scenarios before rollout. The solution is reviewed against agreed business and technical requirements so issues can be addressed before wider adoption.

Deliverables: QA notes, workflow validation summary, issue log, refinement recommendations.

Deploy, support & improve

We support rollout, monitor system behavior, gather stakeholder feedback, and identify improvement areas after launch. This helps the solution continue supporting changing customer needs, service models, network requirements, and platform operations.

Deliverables: Rollout support notes, monitoring observations, feedback summary, improvement backlog. Governance, release processes, security requirements, and telecom delivery priorities.

Modernize logistics systems without stopping freight movement

From TMS integration and warehouse automation to real-time visibility and last-mile delivery, build a practical modernization roadmap around your carrier network, existing infrastructure, and operational workflows.

Get the right telecom delivery team

Find the right engagement model

Dedicated team →

Project-Based Delivery →

Hybrid Delivery →

BEST FOR

Long-term OSS/BSS modernization, platform engineering, network analytics, or customer portal programs needing continuity

Defined CRM, billing, provisioning, analytics, cloud migration, or telecom app projects with clear scope and timeline

Telecom teams that need specialist engineers added to internal product, platform, or network technology teams

MANAGEMENT

Team works as an extension of your organization with ongoing ownership across defined workflows

Delivery managed against agreed scope, timeline, milestones, and documentation

Execution support inside your existing delivery process while your team manages priorities

FLEXIBILITY

Best for evolving product roadmaps, phased modernization, and continuous platform ownership

Best when requirements, deliverables, and timelines are clear from the start

Best when capacity needs shift across sprints, launches, backlogs, or technical gaps

COMPLIANCE

Team operates within your security, data privacy, telecom compliance, and release governance requirements

Deliverables are scoped to meet platform, data, and documentation requirements from day one

Engineers work within your existing security, QA, code review, and release framework

KNOWLEDGE

Institutional knowledge builds over time across OSS/BSS, customer systems, APIs, network workflows, and data models

Full technical documentation and handover are completed at project close

Knowledge remains primarily with your internal team while tkxel adds execution capacity

COST MODEL

Ongoing retainer, predictable and scalable

Fixed project fee, no unpredictable delivery cost

Flexible cost model based on team size, workload, and duration

800+ engineers on board. Ready to scale telecom platforms.

Engineering secure, cloud-ready software for telecom operators, MVNOs, broadband providers, cable networks, and connectivity platforms.

18 +

In Telecom, Platforms & Network Operations

73 %

Of Clients Return for Long-Term Partnerships

10 Years of Launching and Building AI Products

4 Global Offices

Technology solutions built around real business needs

Streamlined ABB's operations with Salesforce and Azure integration

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"tkxel shared our vision right from the get go, and helped us achieve the unthinkable. Their team was highly professional."

Pam Chitwood

Product Manager, ABB

50% reduction in support workload with AI-powered document retrieval

AgricultureArtificial Intelligence

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"tkxel built an AI assistant that delivers accurate guidance fast and reduces manual work."

Director of Operations

23% increase in sales team productivity with a customized CSR system

Manufacturing & IndustrialEngineering

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WATCH TESTIMONIAL

Nick Drogo

Global Director IT, Knowles

The SMB Playbook for AI Adoption in 2025

Based on real-world lessons from businesses scaling AI the right way.

Technology partners for telecom infrastructure

As an AWS partner, we apply AWS best practices for secure architectures, performance optimisation, and cost efficiency. We also leverage AWS programs and tooling to streamline modernisation and reduce operational overhead.

Our Microsoft partnership gives you access to Azure best practices, optimisation frameworks, enterprise licensing benefits, and cloud adoption programs that accelerate transformation while maintaining financial control.

We bring deep experience across GCP’s native services, cost governance capabilities, and security controls to help you standardise operations and achieve consistent optimisation across distributed environments.

Partner with us to build scalable telecom technology.

“tkxel completely transformed the way we manage our customer relationships. Their customized CRM system streamlined our processes and improved customer satisfaction. We highly recommend their services to any business looking for real results.”

Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

“tkxel has proven beyond par that they excel not just in building and integrating with our team but building at a level that is at par with any US development team. Working with tkxel is one of the best decisions we have made.”

Umair Bashir

CTO, Replenium

“tkxel shared our vision right from the get go, and helped us achieve the unthinkable through perseverance and a thorough attention to detail. Their team was highly professional and possessed a firm grasp on technicalities, a combination that is hard to find in the industry.”

Pam Chitwood

Product Manager, ABB

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Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

Umair Bashir

CTO, Replenium

Pam Chitwood

Product Manager, ABB

Frequently asked questions

What is media and entertainment software development?

Media and entertainment software development involves building and modernizing digital platforms for streaming providers, publishers, broadcasters, content businesses, and entertainment brands. Solutions can include OTT applications, content management systems, media asset platforms, monetization tools, audience analytics, recommendation engines, and cross-device experiences.

What is OTT software development?

OTT software development focuses on building platforms that deliver video and other media content directly over the internet. OTT solutions can include live and on-demand streaming, subscription management, content libraries, playback features, user profiles, recommendations, entitlements, and applications for web, mobile, Smart TV, and connected TV devices.

How is AI used in media and entertainment software?

AI can support media platforms through content recommendations, semantic search, audience segmentation, metadata enrichment, predictive analytics, and workflow automation. Generative AI can also assist selected content and operational workflows, while machine learning can help platforms improve content discovery and personalize user experiences.

How can AI improve content discovery and personalization?

AI can analyze viewing behavior, search activity, metadata, preferences, and engagement patterns to recommend more relevant content to each user. It can also improve search, audience segmentation, and personalized content journeys across streaming, publishing, and digital media platforms.

What software do streaming platforms need?

Streaming platforms typically need content management, video encoding, content delivery, playback, subscription and billing, user management, analytics, search, recommendations, digital rights management, and cross-device application support. These components must work together reliably as audience volume, content libraries, and device requirements grow.

What is media supply chain automation?

Media supply chain automation connects workflows across content creation, metadata, asset management, rights, localization, approvals, scheduling, and distribution. Integrating CMS, DAM, MAM, and related systems can reduce manual handoffs and help content move from production to publishing more efficiently.

How can media platforms improve streaming performance and scalability?

Media platforms can improve performance through scalable cloud architecture, content delivery network optimization, efficient video encoding, API performance improvements, automated testing, monitoring, and DevOps practices. These measures help platforms handle traffic spikes, live events, and growing audiences more reliably.

How can media companies monetize digital content?

Media companies can monetize content through subscriptions, advertising, paywalls, sponsorships, licensing, transactional purchases, or hybrid models. Custom monetization platforms can connect billing, entitlements, ad technology, paywalls, and revenue reporting so businesses can manage multiple revenue streams more consistently.

Can legacy media platforms be modernized without replacing everything?

Yes. Media platform modernization can be phased around existing CMS, DAM, MAM, streaming, and monetization systems. Businesses can introduce APIs, cloud infrastructure, improved applications, automation, analytics, and AI capabilities while retaining critical systems that still support current operations.

How do media platforms protect premium content and user data?

Media platforms can use digital rights management, authentication, access controls, entitlement logic, secure APIs, encryption, monitoring, and privacy-aware data practices to protect content and user information. Security controls should be built into platform architecture alongside applicable privacy and content governance requirements.

Modernize telecom systems for faster service delivery

OUR CLIENTS

Disconnected telecom systems make service delivery harder to scale

OSS/BSS complexity

Network visibility gaps

5G monetization pressure

Customer experience friction

Modernization risk

Custom solutions for telecom platform growth

OSS/BSS modernization & integration

Customer portals & self-service apps

Provisioning & service activation

Network analytics & service assurance

Telecom data platforms

5G, IoT & connectivity solutions

Software for connected telecom businesses

Telecom operators

MVNOs & MVNEs

Broadband & fiber providers

Cable & satellite providers

How we deliver scalable telecom technology solutions

Discover & Assess

Plan & Strategize

Design & build

Validate & refine

Deploy, support & improve

Modernize logistics systems without stopping freight movement

Get the right telecom delivery team

800+ engineers on board. Ready to scale telecom platforms.

18 +

In Telecom, Platforms & Network Operations

73 %

Of Clients Return for Long-Term Partnerships

10

Years of Launching and Building AI Products

4

Global Offices

Technology solutions built around real business needs

Streamlined ABB's operations with Salesforce and Azure integration

Pam Chitwood

50% reduction in support workload with AI-powered document retrieval

23% increase in sales team productivity with a customized CSR system

Nick Drogo

The SMB Playbook for AI Adoption in 2025

Technology partners for telecom infrastructure

Partner with us to build scalable telecom technology.

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

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