BBJ Latavola

60% reduction in response times through AI-automated email workflows

Results Delivered

60%

faster response times

50%

reduction in manual workload

100%

automation-ready

Executive summary

A U.S.-based luxury event linen rental company partnered with tkxel to transform its customer support. With a growing catalog and nationwide demand, their team was overwhelmed by manual email workflows slowing responses and draining resources.

Industry

Corporate Services

Project Type

AI-Powered Customer Support Assistant (Proof of Concept)

Service

Artificial Intelligence

Outcome

By piloting an AI-powered support assistant, the client transformed event planning interactions into a faster, more scalable process – without losing the personalized service customers expect.

Tools & technology stack

AI & NLP

OpenAI GPT models LangGraph

Backend

Python FastAPI

Database & vector search

PGVector (vector DB)

Cloud & hosting

AWS (compute, storage and RDS)

Integrations & communication

Gmail API

Discover how intelligent automation and AI-powered assistants can boost service efficiency, improve accuracy, and enhance customer satisfaction.

Upcoming Webinar

FinOps for AI Workflows: Controlling Cloud Costs for Businesses

August 12, 2026 10:00 am EST

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