signal
Security & Mobile Patrol Services

AI-accelerated delivery of a unified sales and operations platform drove 25% faster lead-to-close cycles and 35% fewer missed opportunities.

Business overview

Signal’s field operations ran on decentralized systems. Resource utilization was inefficient, duty planning had no clear line of sight, and capability was scattered across tools that didn’t talk to each other, driving delay and eroding ROI on every patrol hour.

Sales had a parallel problem. Reps worked with opportunity blind spots, inconsistent vertical knowledge, and an unstandardized cycle, all of it stretched across the same disconnected systems. Signal was losing deals it had already earned the right to win.

Signal5 1 1

Our Approach

Claude Code-accelerated delivery

Claude Code embedded across development, QA, and DevOps, cutting regression cycles in half and accelerating release without reducing human review.

Unified duty execution

Optimized patrol routing, automated duty scheduling, and real-time engagement tracking built into a single source of truth, giving supervisors and officers one role-based experience instead of four tools to reconcile.

Consolidated sales intelligence

Centralized lead visibility, standardized vertical-specific knowledge, and consistent scoring logic in one system, closing the blind spots and levelling rep performance regardless of industry background.

Agentic lead enrichment

An AI agent built on Anthropic's Claude enriches, validates, scores, and routes every inbound lead, escalating to a human when confidence is low. Reps open a briefed opportunity, not a name.

Built with Anthropic

Anthropic’s Claude is deployed at two levels of this engagement:
within the platform itself, and within the delivery process that built it.

The product:

It runs the intelligence layer. Every inbound lead is enriched, validated before it reaches the CRM, scored against Signal’s vertical criteria, and routed to the right rep. Where confidence is low, the agent hands to a human, which is why data completeness improved rather than degraded. Claude also reviews patrol reports on intake, flagging gaps for supervisors.

The build:

Claude Code ran across a four-stack codebase spanning Rails, Node.js, React, and React Native. It carried cross-stack context engineers previously reconstructed by hand, drafted regression coverage, and scaffolded schema and pipeline work. Regression cycles fell by half, with human review gates on every merge, which is why the acceleration held in production.

The Impact

35%

reduction in missed opportunities

Driven by comprehensive lead visualization and optimized outreach routing that closed prior blind spots.

40%

Improvement in lead data completeness

Through standardized industry-specific questionnaires, Claude-powered enrichment, and consistent lead scoring.

25%

Faster lead-to-close cycle

Enabled by standardized process tracking and clearer next-step guidance for reps.

"tkxel doesn't just deliver solutions, they take the time to deeply understand the problem first. Their thorough discovery process and genuine commitment to our business success are what set them apart."

Group 1982249320

Reed Nyffler

CEO and Co-Founder, Signal

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Tools & Technologies

AI & agents

claude
databricks

Mobile App:

Group 1982249323 1

Cloud:

azure
purple

Database:

PostgreSql
Group 1982249322
Redis

Web App:

react js
rails
nodejs

Ready to get started?

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“tkxel completely transformed the way we manage our customer relationships. Their customized CRM system streamlined our processes and improved customer satisfaction. We highly recommend their services to any business looking for real results.”

Nick Drogo

Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

Robert K Burger

COO, Sterne Kessler

“tkxel has proven beyond par that they excel not just in building and integrating with our team but building at a level that is at par with any US development team. Working with tkxel is one of the best decisions we have made.”

Umair Bashir

Umair Bashir

CTO, Replenium

“tkxel shared our vision right from the get go, and helped us achieve the unthinkable through perseverance and a thorough attention to detail. Their team was highly professional and possessed a firm grasp on technicalities, a combination that is hard to find in the industry.”

Pam Chitwood

Pam Chitwood

Product Manager, ABB

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