💬 Host Umair Javed, CEO tkxel, chats with Rob Platzer, CTO, Syndio. Rob being a CTO multiple times, says the differences between a service and a product company have a big impact on the role of the CTO. According to Rob, creating diverse culture empowers people, organisations have to build trust through honest interaction and give their people the liberty to take innovative decisions. This makes people closest to business impact and tends to build successful relationships with them.
1. In a services company, the primary focus of leadership is on customer service, as the company’s core product is customer service. They really need to build an infrastructure where they can move people around, hiring, in this case, is different in terms of the skill set of engineers and their willingness to move around.
2. Creating diverse culture empowers people, you have to build trust through honest interaction and give your people the liberty to take innovative decisions. This makes people closest to business impact and tends to build successful relationships with them.
3. Leadership in a product company is focused on creating and delivering the best possible product. Leaders must be able to develop a product that meets the customer’s needs and stands out from the competition.
4. Tech culture is expanding to include more stakeholders and is focusing on creating a more collaborative and transparent work environment.