UX Audit

Get expert UX auditing that
improves usability, consistency,
and conversions in 1 week

Identify what slows users down, where they drop off, and why your product underperforms.
Our UX audit services combine expert evaluation, data-driven insights, and actionable
recommendations to help you improve the full experience.

Our Clients

Are these UX challenges slowing your growth?

Inconsistent and fragmented experiences

Parts of your product feel disconnected, follow different patterns, or create friction in the user journey. These inconsistencies slow users down and limit engagement.

Low engagement and high drop-off

Users are not interacting with key features, journeys feel unclear, and high bounce rates show that visitors exit before taking meaningful action.

Competitive pressure and limited capacity

Competitors continue to improve their experiences while your team lacks the time or resources for deep testing, structured evaluation, or ongoing UX improvements.

When your product needs a UX
audit the most?

Before launch

Run a UX audit to validate flows and usability before users see the product.

After launch

Use UX auditing to catch real-user issues early and refine the experience.

Before a redesign

Apply your UX audit checklist to guide data-backed redesign decisions.

When metrics drop

A website UX audit or software UX audit identifies friction hurting engagement.

UX audit services we offer

UX AUDIT

User experience audit

A structured UX audit that uncovers usability issues, friction in the user journey, and gaps in your interaction design. We use heuristic evaluation, workflow analysis, and product analytics to identify where users struggle and what’s limiting engagement.

UX AUDIT

Interface & design review

A focused UI review that evaluates layout quality, visual hierarchy, responsiveness, and consistency across your core screens. This helps reveal design patterns that confuse users and opportunities to improve clarity, trust, and task completion.

UX AUDIT

Usability & interaction testing

Hands-on usability testing including task walkthroughs, click-path reviews, and behavioral insights to validate whether users can complete key actions without friction. This identifies hidden UX issues that impact product performance.

UX AUDIT

Mobile & web experience assessment

A complete evaluation of your mobile UX and web UX, reviewing navigation flow, responsiveness, performance cues, error states, and overall interaction quality. This ensures your digital experience works well across devices and real usage contexts.

UX AUDIT

Conversion & funnel optimization

An audit of your user flows and conversion funnel to find blockers hurting sign-ups, purchases, or onboarding. We analyze behavioral patterns, drop-off points, and UX gaps to deliver actionable recommendations that improve conversions and retention.

Here’s how we do it

01

01 Set clear audit goals

Define the foundation of the UX audit through a focused discovery session where we understand your product, user behaviour, and business objectives. We shape the user experience audit around high-value journeys, outline scope for your website UX audit or software UX audit, identify key audiences, and align on what success means before evaluation begins.

02 Perform a comprehensive UX audit

Conduct a structured, end-to-end UX auditing process using expert review methods and data-driven insights. This includes heuristic evaluation, competitor benchmarking, usability issues analysis, and a technical UX review to uncover friction points. We map problems by severity, assess consistency and accessibility, and validate patterns against UX best practices and available analytics.

03 Prepare a clear, actionable report

Deliver a detailed UX report that includes evidence, prioritized issues, and recommendations organized by impact and effort. Along with a practical UX audit checklist, we create a roadmap that helps your team improve usability, reduce friction, and strengthen high-value conversion paths.

Here’s how we do it

step 1

Set clear audit goals

step 2

Perform a comprehensive UX audit

step 3

Prepare a clear, actionable report

What you’ll gain from your UX audit

Expert-led usability evaluation

Your product is assessed through structured heuristic evaluation methods to reveal friction points, usability blockers, and workflow issues that impact user success.

Interface and visual experience review

We analyze UI structure, hierarchy, and visual consistency to strengthen clarity and trust across your product’s key screens and interactions.

Inclusive and accessible experience check

A focused accessibility audit ensures your product aligns with WCAG standards, offering an experience that works for all users and meets compliance expectations.

Prioritized, action-ready improvement plan

You receive a clear roadmap built on a practical UX audit checklist, highlighting what to fix first, why it matters, and how improvements will impact engagement and conversions.

Data-backed insights for confident decisions

Findings are supported by usability principles and observed interaction patterns, enabling teams to prioritize improvements based on evidence rather than assumptions.

Start today

Audit my product

Success stories in spotlight

30% annual savings with strategic Azure optimization and continuous FinOps

FInancial ServicesCloud Cost Optimization

FINANCIAL SERVICES COMPANY

View case study

"tkxel optimized Azure spend, right-sized resources, and strengthened cost visibility with their FinOps expertise."

VP of Technology

Powering enterprise growth with 10× faster insights and seamless scalability

Software & ITArtificial Intelligence

View case study

"tkxel optimized our AI platform to scale faster, improve reliability, and control cloud costs."

VP of Engineering

Start with your free 1-day product UX audit

We assess your core journeys and share three actionable improvements. If
the findings meet your expectations, we proceed with a comprehensive UX audit.

12₊

years of combined UX research experience

3.2_x

faster task completion time after implementing recommendations

We’ve been recognized by the best, year after year

AMERICA’S FASTEST GROWING COMPANY

TOP 100 INSPIRING WORKPLACES 2025

FORBES COACHES COUNCIL

FINANCIAL TIMES

mogul people leader

ISO 27001 CERTIFIED

ISO 20000 CERTIFIED

ISO 9001 CERTIFIED

CMMI DEV 3 CERTIFIED

Let’s talk about your product

“tkxel completely transformed the way we manage our customer relationships. Their customized CRM system streamlined our processes and improved customer satisfaction. We highly recommend their services to any business looking for real results.”

Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

“Tkxel has proven beyond par that they excel not just in building and integrating with our team but building at a level that is at par with any US development team. Working with Tkxel is one of the best decisions we have made.”

Umair Bashir

CTO, Replenium

“tkxel shared our vision right from the get go, and helped us achieve the unthinkable through perseverance and a thorough attention to detail. Their team was highly professional and possessed a firm grasp on technicalities, a combination that is hard to find in the industry.”

Pam Chitwood

Product Manager, ABB

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Nick Drogo

Global Director IT, Knowles

“They helped us build a docketing app with an intuitive user interface, allowing our attorneys to track over 10,000 U.S. and international patent systems.”

Robert K Burger

COO, Sterne Kessler

Umair Bashir

CTO, Replenium

Pam Chitwood

Product Manager, ABB

Frequently asked questions

What is a UX audit?

A UX audit is a structured evaluation of your product’s usability, accessibility, and overall user experience. It combines heuristic evaluation, user behavior analysis, UX risk assessment, and interface inspection to uncover friction, inconsistencies, and conversion barriers. The outcome is a prioritized UX report with clear, actionable recommendations.

What do you evaluate in a UX audit?

We evaluate every part of your experience through a mix of technical UX review, design consistency checks, user flow audits, usability issues analysis, and accessibility audits. Our team reviews navigation, content hierarchy, visual design, interaction patterns, performance behavior, and cross-device usability using frameworks like Nielsen’s Usability Heuristics and analytics-driven insights.

How long does a UX audit take?

A standard audit typically takes 5–7 working days, depending on product complexity. This includes discovery, user journey analysis, interface review, analytics-driven UX evaluation, issue prioritization, and preparation of your final report.

Do you use real user data or just expert review?

We use both. When available, we analyze real user behavior data from tools like Google Analytics, heatmaps, funnels, and session recordings. This is paired with expert reviews from UX auditors, UX researchers, and accessibility specialists to ensure a complete understanding of the product experience.

Will you check for accessibility issues?

Yes. Every audit includes a structured accessibility audit aligned with WCAG guidelines. We evaluate color contrast, keyboard navigation, screen-reader compatibility, and inclusive interaction patterns to ensure your product meets global accessibility standards.

Do you evaluate performance and responsiveness?

Yes. While the primary focus is UX, we also review UI responsiveness, interaction delays, layout shifts, and performance patterns that impact user experience. Issues like slow feedback loops, unresponsive components, or device-level inconsistencies are flagged during the technical UX review.

Can you audit both mobile and web apps?

Absolutely. We perform website UX audits, software UX audits, and mobile app evaluations. Our team examines platform-specific behaviors, navigation patterns, gesture flows, and device constraints to ensure a smooth and consistent experience across all touchpoints.

What deliverables will we receive?

You receive a complete UX audit report containing:

A summary of key findings
A full heuristic evaluation
User journey audit and flow analysis
A design consistency check across pages
An accessibility audit
A prioritized backlog of fixes (critical → low)
A clear action plan for conversion and usability improvements

How are issues prioritized?

We prioritize issues based on severity, frequency, business impact, and user task importance. Each finding is tagged as critical, major, or minor, supported by data from analytics-driven UX evaluation, expert scoring, and industry heuristics. This ensures your team knows exactly what to fix first.

Can you help fix the problems you identify?

Yes. Beyond auditing, our team can support UX/UI design, usability improvements, workflow redesign, accessible interface updates, and product enhancements. We also help implement fixes through design, development, and QA support to ensure your product benefits fully from the audit insights.

Get expert UX auditing that improves usability, consistency, and conversions in 1 week

Our Clients

Are these UX challenges slowing your growth?

Inconsistent and fragmented experiences

Low engagement and high drop-off

Competitive pressure and limited capacity

Before launch

After launch

Before a redesign

When metrics drop

UX audit services we offer

UX AUDIT

User experience audit

UX AUDIT

Interface & design review

UX AUDIT

Usability & interaction testing

UX AUDIT

Mobile & web experience assessment

UX AUDIT

Conversion & funnel optimization

Here’s how we do it

01

Here’s how we do it

Set clear audit goals

Perform a comprehensive UX audit

Prepare a clear, actionable report

What you’ll gain from your UX audit

Expert-led usability evaluation

Interface and visual experience review

Inclusive and accessible experience check

Prioritized, action-ready improvement plan

Data-backed insights for confident decisions

Start today

Success stories in spotlight

30% annual savings with strategic Azure optimization and continuous FinOps

FINANCIAL SERVICES COMPANY

Powering enterprise growth with 10× faster insights and seamless scalability

Start with your free 1-day product UX audit

We assess your core journeys and share three actionable improvements. If the findings meet your expectations, we proceed with a comprehensive UX audit.

12+

3.2x

We’ve been recognized by the best, year after year

AMERICA’S FASTEST GROWING COMPANY

TOP 100 INSPIRING WORKPLACES 2025

FORBES COACHES COUNCIL

FINANCIAL TIMES

mogul people leader

ISO 27001 CERTIFIED

ISO 20000 CERTIFIED

ISO 9001 CERTIFIED

CMMI DEV 3 CERTIFIED

Let’s talk about your product

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Nick Drogo

Robert K Burger

Umair Bashir

Pam Chitwood

Frequently asked questions

Latest insights & resources

USA

Saudi Arabia

Portugal

Pakistan

Strictly Necessary

Performance

Targeting

Functional

Get expert UX auditing that
improves usability, consistency,
and conversions in 1 week

We assess your core journeys and share three actionable improvements. If
the findings meet your expectations, we proceed with a comprehensive UX audit.

12₊

3.2_x