Knowles

23% increase in sales team productivity with a customized CSR system

Results delivered

31%

Improved customer satisfaction

23%

Increase in Sales Team’s productivity

Executive summary

Knowles is a major manufacturer of medical audio electronics with a large, distributed field force. They needed a stand-alone CRM that could replace high-maintenance legacy tooling, streamline Outlook-heavy workflows, and improve task management and notifications across teams.

Industry

Manufacturing

Project Type

Customized CRM development

Service

Engineering

Outcome

The customized CRM and Outlook add-in enabled faster follow-ups, clearer coordination, and better visibility into quotes, tasks, and customer activity.

Tools & Technologies

Mobile platform

WPF Outlook Integration WebAPI MVVM MS SQL Telerik UI Components Telerik Reports

See how we replace rigid, high-maintenance CRM setups with a stand-alone platform that works with Outlook, speeds up task handling, and improves customer response times.

Upcoming Webinar

From AI Pilot to ROI: How Growing Businesses Can Make AI Work

May 20, 2026 10:00 am EST

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